Shipping policy

Effective Date: November 10, 2025

1. Shipping Coverage

We currently ship across India. International shipping is not available at this time.

2. Delivery Timelines

Our delivery timelines vary based on your location:

Metro Cities (Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata)

Minimum Delivery Time: 3-4 business days
Maximum Delivery Time: 7 business days

Tier 2 Cities and Urban Areas

Minimum Delivery Time: 5-6 business days
Maximum Delivery Time: 10 business days

Remote and Rural Areas

Minimum Delivery Time: 7-10 business days
Maximum Delivery Time: 14 business days

Note: Business days exclude Sundays and public holidays. Delivery times are estimates and may vary during peak seasons or due to unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order value. We offer free shipping on orders above a certain amount (as displayed during checkout).

4. Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking details once your order is shipped.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email and SMS. You can track your shipment using this number on our courier partner's website.

6. Delivery Attempts

Our courier partners will make up to 3 delivery attempts. If delivery is unsuccessful after 3 attempts, the order will be returned to us, and you will be notified.

7. Failed Deliveries

In case of failed delivery due to incorrect address, unavailability, or refusal to accept the package, return shipping charges may apply for re-delivery.

8. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date) at support@velvetorperfumes.com. We will investigate and arrange for a replacement or refund.